Contact

No support ticket system. No chatbot. No phone number. Just email, the way support worked before everything got enshittified.

Email support

For order issues, include your order ID. We can't verify your identity, because we don't collect identity data. Your order ID is how we find your purchase.

info@simzilla.io

We respond within 24 hours. Usually faster.

Buy via Telegram bot

Browse plans, pay with crypto or card, and get your eSIM QR delivered straight to Telegram — no account needed.

@SimzillaBot

Open Telegram and search @SimzillaBot, or tap the button below.

Open @SimzillaBot

How to use it:

1. Send /start to see the payment methods and commands.

2. Send /plans to browse all countries, or /plans <country> (e.g. /plans japan).

3. Tap a plan, then pick how to pay — XMR, Lightning, BTC, or card.

4. Pay, and the bot sends your eSIM QR code as a photo when it's ready.

5. Use /status <orderId> to check an order anytime.

Before you email

1. Check the FAQ. Most questions are answered there.

2. Check device compatibility. Make sure your phone supports eSIM.

3. Read the setup guide. Activation takes under a minute.

4. Have your order ID ready. We can't help without it.

What we can help with

eSIM activation issues
Payment problems (wrong amount sent, expired invoice)
Refund and replacement requests (see the refund policy)
PGP delivery questions
General questions about the service

What we can't do

Recover lost order IDs. We have no accounts to look you up by.
Verify your identity. We don't collect identity data.
Provide phone support. We don't have phone numbers.
Refund activated and used eSIMs.
Guarantee coverage in every location. Carrier networks vary.