Last updated: July 2026
You may request a refund within 24 hours of purchase if your eSIM fails to activate or does not work as described. Crypto refunds are issued in the same cryptocurrency used for payment. Card refunds are issued back to the original card through the payment processor.
Contact us with your order ID and a description of the issue. We do not require personal information — your order ID is sufficient.
Refunds are processed within 48 hours. The refund amount is the original purchase price minus any network fees. Refunds are sent to the original payment address where possible.